Legal
Terms of Service
Last updated
In plain English
- Use Soundflow to learn, make music, and share it. Don't upload things you have no right to, and don't abuse other people on it.
- You keep ownership of what you make. You give us only the permission we need to store it, show it to whoever you shared it with, and run the features you asked for.
- The minimum launch is deliberately smaller. Direct messages, realtime rooms, public creator selling, standalone plugin purchases and provider-backed AI generation are unavailable until their delivery and safety contracts are ready.
- Paid checkout is closed by default. If it is explicitly enabled after review, the only paid item that can reach it is an eligible published course. Asset, plugin and Suite purchases still fail before an order or payment is created.
- Soundflow is in early access. We do not promise it will always be available or bug-free — but nothing here takes away the rights UK consumer law gives you.
1. This agreement
These terms are a contract between you and the operator of Soundflow. By creating an account or using the service you accept them. If you do not accept them, please do not use Soundflow.
- Service: Soundflow — a music learning academy, digital audio workstation, practice labs, community, and creator marketplace, delivered as a website and a desktop application.
- Operator: not yet published — see the notice at the top of this page
- Registered address: not yet published
- Contact: no contact mailbox is published yet. Until one is, there is no reliable way to reach us about the matters in this document — that gap is listed at the top of this page.
Our Privacy Policy, Refunds & Cancellation policy and Cookie Policy form part of this agreement.
2. What Soundflow is
Soundflow is one product with several parts:
- an academy of written courses with lessons, quizzes, assignments, discussions and certificates;
- a studio — a digital audio workstation that runs in the browser. A desktop build is in release preparation and is not yet a signed public download;
- practice labs for piano, theory, DJing and production, which score your playing and award mastery tiers;
- a community with profiles, posts and follows. Direct messages are not available at minimum launch because genuine end-to-end encryption is not finished;
- a marketplace that can show courses. Public creator listing and sales of loops, stems, presets, packs, tracks, plugins and the Suite are unavailable at minimum launch; and
- Soundflow studio devices that are included inside the studio. Standalone licences and signed installers are not offered at minimum launch.
3. Your account
- You must be at least 16 to hold an account on your own, or at least 13 with a parent or guardian's involvement and agreement to these terms. We do not currently verify age.
- Give us accurate details and keep your sign-in credentials to yourself.
- One account per person. You are responsible for everything done through your account.
- An account can hold several roles at once — student, parent, instructor — and different parts of these terms apply depending on what you are doing.
- Tell us promptly at our published contact address (not yet available — see the notice above) if you think your account has been compromised.
4. Your content
“Your content” means everything you put into Soundflow: projects, recordings, stems, posts, comments, reviews, discussion posts, notes, assignment submissions, and course material if you teach.
You own it
You keep all rights in your content. We claim no ownership of it and we do not use it to train models.
What you let us do with it
You grant us a non-exclusive, worldwide, royalty-free licence to host, store, copy, transmit and display your content only so far as is necessary to operate the service for you — for example, storing a project you saved, delivering a post to the people who follow you, or showing your course material to enrolled learners. The licence lasts as long as you keep the content on Soundflow, and ends when you delete it (allowing a short period for backups and caches to clear).
We do not get a licence to use your content in marketing, to sublicense it to anyone else, or to make derivative works, unless you separately agree.
What you promise about it
- you own it, or you have permission to use it and to let us do the above;
- it does not infringe anyone's copyright, trade marks, likeness, privacy, or other rights — including any sample, loop or recording you did not create;
- it is not unlawful and does not break section 6.
Copyright complaints
If you believe something on Soundflow infringes your copyright, email our published contact address (not yet available — see the notice above) with enough detail to identify the work and the material complained of, and confirmation that you are the rights-holder or authorised to act for them. We will investigate and remove material where the complaint is well-founded, and we may suspend accounts that infringe repeatedly.
5. AI features and AI-generated material
How the features work
Soundflow's AI features come in two kinds. Some are deterministic algorithms — seeded, reproducible, no trained model involved; output from these is yours in the same way an arpeggiator's output is. The rest run trained models. Provider-backed generation is switched off at minimum launch. If model features are enabled in a later release, section 5 of the Privacy Policy will describe where your input goes.
Disclosure
Where a later release enables trained-model output, its provenance record and AI disclosure must not be removed or falsified. Public creator selling is unavailable at minimum launch.
Ownership of model output
This is the rule that catches people out. In the United States, and arguably elsewhere, purely machine-generated output is not protected by copyright — nobody owns it, including us. Soundflow therefore treats trained-model audio as un-ownable and unsellable until a human creative step has been logged against it: editing, arranging, comping, mixing, writing the lyrics, or selecting between takes. This is enforced in code — a listing whose provenance shows no human authorship is rejected by the dormant listing contract, not merely discouraged. Public listing creation and asset sales are not available at minimum launch.
We make no warranty that model output is free of third-party rights. The models we use are open-licensed, but their training data cannot be independently verified, and their licences give us no indemnity to pass on to you. If you build commercially on model output, that judgement is yours.
Voice
You may not use Soundflow to clone, convert or synthesise the voice of a real, identifiable person unless it is your own voice, or you hold a signed release from that person. The product requires a consent attestation before those features will run, and refuses without one. Attempting to defeat that gate is a serious breach of these terms.
Third-party AI services
Connection points for several commercial AI vendors exist in the product but are switched off — they hold no credentials, make no calls, and always report themselves unavailable. Should any of them be turned on, we will say so in these terms and in the Privacy Policy before your input goes anywhere new.
6. Community rules
Do not use Soundflow to:
- post material you do not have the rights to, or help others infringe;
- harass, bully, threaten, or abuse anyone, or incite others to;
- post content that is unlawful, hateful, sexually explicit, exploitative of children, or that promotes violence or self-harm;
- impersonate another person, or misrepresent your affiliation with anyone;
- write or solicit fake reviews, or post reviews of your own courses or listings under another identity;
- spam, scrape, or send unsolicited promotions through posts;
- probe, disrupt or overload the service; bypass authentication, entitlement checks, feature gates, or the paywall; or reverse-engineer the software beyond what the law allows;
- resell or share your account.
7. Moderation and reporting
Being straight about what moderation currently is:
- Posts and chat run through an automated check when they are created. Content it blocks is rejected outright and never stored; content it flags is stored and down-ranked. The default policy ships with no keyword deny-list — it catches structural link-spam — precisely so that nothing is silently censored by a hard-coded word list.
- There is no in-product report button yet. To report content or behaviour, email our published contact address (not yet available — see the notice above) with a link and a short description. We will look at every report and tell you the outcome.
- We may remove content, restrict features, or suspend or close accounts that break these terms. Where we can, we will tell you why and give you a way to respond.
8. The Marketplace
Current launch boundary
- Public creator listing is paused. Soundflow does not currently offer a creator revenue share or invite users to sell assets, plugins, tracks or the Suite.
- Asset, plugin and Suite purchases are blocked before an order or payment can be created, because their signed download and buyer-delivery paths are not release-ready.
- Paid-course checkout is disabled at initial launch. If its reviewed release gate is enabled, an eligible course may reach hosted checkout only when the course is published and the instructor's connected payment account is ready to receive the transaction.
- A successful paid-course purchase enrols your account on that course. Cancellation and refund rights are described in the refunds policy.
9. Payments
- Payments are processed by our payment provider on their own hosted checkout. We never see your card details.
- Any eligible paid course purchase is one-off. There is no subscription billing and no recurring charge can be created if checkout is enabled.
- Prices are shown inclusive of any tax we are required to charge. Where a price is shown in a currency other than your own, your bank's conversion rate and fees apply.
- If checkout is enabled, course enrolment is granted after the payment provider confirms the payment.
Cancellation and refunds are covered in Refunds & Cancellation.
10. Certificates
A Soundflow certificate records that you completed a Soundflow course. It carries a serial anyone can check at /verify. It is not a regulated or accredited qualification, it carries no academic credit, and it is not endorsed by any awarding body or examination board. Please do not describe it as one.
We may revoke a certificate obtained by cheating or by circumventing the progress tracking.
11. Our intellectual property
Soundflow's software, audio engine, plugins, course material, designs, and name are owned by us or licensed to us. These terms give you a personal, non-transferable, revocable licence to use them as the product intends — nothing more. Course content is for your own learning: do not republish, resell, or feed it into a dataset.
Soundflow includes open-source software and open-licensed AI models, which remain under their own licences; those licences prevail over this section for the components they cover, and the required attributions ship with the product.
12. Third-party plugins and models
External third-party plugin hosting exists only as a development capability and is disabled in the minimum-launch release. If it is enabled later, third-party plugins will remain software written by other people under their own licences, and will not be reviewed or warranted by Soundflow.
The AI models the product uses are open-licensed and are checked against an allow-list and a file-hash pin before they will load. Their licences do not indemnify anyone, including us.
13. Availability and early access
Soundflow is in early access. Features are added, changed and occasionally withdrawn. We do not guarantee uptime, and we may take the service down for maintenance. We may change or discontinue any part of the service; if we withdraw something you have paid for, we will offer you a fair refund of the unused part.
Keep your own backups. Export your projects. We take reasonable care, but we cannot guarantee that data will never be lost.
14. Liability
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited.
If you are a consumer: you have statutory rights under the Consumer Rights Act 2015 — digital content must be of satisfactory quality, fit for purpose, and as described — and nothing here affects them. We are responsible for loss you suffer that is a foreseeable result of our breaking this contract or failing to use reasonable care, but not for unforeseeable loss, and not for loss caused by your own failure to keep backups. We are not liable for business losses; if you use Soundflow for business purposes, the paragraph below applies to you instead.
If you are a business: we exclude all implied terms to the extent the law allows; we are not liable for loss of profit, revenue, goodwill, or data, or for any indirect or consequential loss; and our total liability to you is limited to the greater of the amount you paid us in the twelve months before the claim, or £100.
We are not liable for what other users do or for the copyright status of model output, except where the law says we remain responsible.
15. Ending this agreement
You can stop using Soundflow and ask us to close your account at any time by emailing our published contact address (not yet available — see the notice above). We may suspend or close your account if you materially break these terms, if we are required to by law, or if we discontinue the service — with notice unless the breach makes that inappropriate.
On closure, your content is deleted as described in the Privacy Policy. Any refund you are owed survives.
16. Changes, law, and complaints
We may change these terms. The “last updated” date at the top always reflects the current version, and we will give you notice in the app before a material change takes effect. Continuing to use Soundflow after that means you accept the new version; if you do not, close your account.
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer resident elsewhere in the UK or in the EEA, you keep the protection of your local mandatory consumer law and may bring proceedings in your local courts.
Complaints go to our published contact address (not yet available — see the notice above). Please give us a chance to put things right before taking it further.